I’ve tracked www.Kobobooks.com for several weeks now, keeping my eye on the following things:
- recommended reading lists
- search and sort capabilities
- customer service
- the writing life platform
- the app, the eReader, etc.
My intent has been to deduce whether Kobo seems to understand what it will take to become a serious player in the eBook retail universe currently dominated almost exclusively by Amazon and their Kindle store. My perspective is unabashedly that of an indie author. Today’s post will discuss Kobo’s customer service. (Follow the linked bullet points for the other posts.)
Results: Customer Service
I’ve by no means tested every aspect of Kobo’s interaction with users of its new Writing Life platform, but I’ve published a handful of titles, changed prices, sent some inquiries, suggestions and complaints.
Here’s what I’ve learned. [Read more…]